The Editions Lefebvre Sarrut (ELS) Group, specialist in professional training and legal, fiscal and regulatory publishing, has called upon Hub One, provider of information and communication technology services in professional environments, to optimise the quality and reliability of its telephony infrastructure.
With some 2200 employees around France and abroad, ELS has high expectations in terms of its telephony needs. Between its high-volume telephone sales, its support services for legal firms and its call centres, the platform that manages inbound and outbound calls is a true revenue generator. The voice quality and availability of the 1800 lines concerned therefore represent major issues for the company.
On the strength of its expertise as a telecoms operator in professional environments, Hub One has redesigned the architecture of the ELS Group by proposing a turnkey solution in Cloud mode. Incorporating the latest technological progress associated with Voice-Data convergence, this telephony solution that is hosted, virtualised and operated by Hub One requires no deployment of on-site architecture. It offers high voice and service quality and high availability of the phone lines, perfectly meeting the business needs of the ELS Group.
The Hub One offering includes the deployment of a ToIP solution, a call centre solution and a videoconferencing solution. Hub One handles end-to-end support, maintenance and supervision for the new telephony infrastructure.
