The companies most advanced in terms of digitisation are 26% more efficient and 12% better valued. The first stone in this digital edifice is access to the Internet. When targeting both enhanced productivity and cost control, it is vital that your company fit itself out with a flexible and bespoke Internet solution.
Need Internet access for simple or advanced professional use?
The SurfLink Premium solution connects your activity to the Internet with ease. It is divided into three offerings, conceived to address different types of usage:
Hub One proposes the installation, configuration and commissioning of your solution in rapid time.
Hub One makes available to you a tool for monitoring your solution, enabling you to access the performance, availability and usage statistics. This service is not available for SDSL access.
Service performance commitments:
Hub One is committed to the performance of the service provided: transit time, jitter, packet loss rate, and so on. For further details, please refer to the technical service access specifications.
Maximum Service Downtime (MSD) of 10 hours:
Hub One is committed to a maximum service downtime of 10 hours per year.
Guaranteed Restoration Time (GRT) 5-4 / 5-8:
Hub One is committed to restoring to correct operation your SDSL and fibre accesses in less than 4 hours (during working hours).
The commitment is 8 hours (during working hours) for restoring ADSL 2+ access.
Guaranteed Restoration Time (GRT) 7-4 / 7-8:
Hub One offers you a 4-hour GRT option (outside working hours) for SDSL and fibre accesses, which extends the GRT 5-4 conditions to non-working hours and days.
For ADSL 2+ access, the extension option commitment is 8 hours, outside working hours.
Securing your access:
Hub One proposes to double your accesses to increase the availability of your service. Two backup modes are possible:
When you opt for one of these security options, the MSD is reduced to 6 hours, and the GRT is applied by default to non-working hours.
Public fixed IP:
Hub One proposes to subscribe you to one or five fixed IP addresses per Surflink Premium SDSL or fibre access. These addresses will be provided in the form of a subnet, with Hub One handling the routing.
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